The more expensive places sure know how to treat people royally, but it comes with a royal price. The Mercedes Benz (MB) Dealership in my town provides impeccable service. When I drop-off my car, I felt welcomed, valued, and treated like a human being, whether I am spending money or not. The service guys are incredible and kind, and kind is very important, because I'd never felt that they treated me like a "woman." I would never be rich enough this life time to live the life of a Hollywood movie star, but I at least get a little - super, super tiny - taste of courtesy and royal service at the Mercedes Benz Dealership.
Royal Service is Good Old Customer Service
It's not all that complicated. If a customer is unhappy about a product or service, then get to the bottom of the problem and help them resolve the issue. That's it. At the dealership, my service adviser knows my car. Everything I have ever done to my car is on the computer. They provided me a complimentary comparable loaner, not a "Yugo" when my car is being serviced. If I have a problem with the service, I just have to let them know. Oh, and when they deliver my car? It's washed and vacuumed.
I realized that one of the reasons I became certified or licensed to perform a profession is because I get tire of getting incompetent services. Yet, auto mechanic isn't something I expect to learn anytime soon. Just psychologically I feel it should be a man's role, plus I don't think my brain can tolerate anymore skills. Although every time my cars need work, I seriously thought about taking a class.
Good Mechanics are Hard to Find
The difference when I go to a cheaper place without knowing the mechanics? They do not offer a loaner. They use old parts, or not genuine parts, and end-up costing me five trips to fix the same thing. And when you are in knee deep with tasks, wasted time is expensive! This is the case where the cliche fits: "you get what you pay for."
Here are Self Sagacity's Thursday Two Questions #54
1) Do you have a good mechanic in your life, definition of good = that you trust, use, reliable, and is reasonable /fair? They are one of the best people to know.
2) Do you ever wished you know how to fix your own car, or cars? I do! Sometimes I feel like an alien when it comes to car issues.
* Thanks for all your feedback last week. Unanimously we will stay the same Thursday Two Questions, title theme and all.
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